Refund policy

This refund policy applies to orders placed on thefunctionalmushroom.co. Last updated: September 2026.

60-day money-back guarantee

We offer a money-back guarantee on your first order. If you are not satisfied with it, tell us within 60 days of the date it was delivered and we will refund the amount you paid for that order, including any delivery charge. The goods do not need to be returned.

The guarantee applies once per customer and to one order: the first order you place with us. It applies whether that order was a one-off purchase or the first delivery of a subscription. It is not a 60-day period during which any order may be refunded. Orders placed after your first order, including later subscription deliveries, are not covered by it.

To claim, email help@thefunctionalmushroom.co and quote your order number.

This guarantee is offered in addition to your legal rights. It does not replace or limit them, and the statutory right to cancel set out below applies to every order you place.

Your statutory right to cancel (UK and EU consumers)

If you’re a consumer in the UK or the EU, you have a statutory right to cancel your order within 14 days of receipt for any reason, without giving a reason.

The 14-day period starts the day after you (or someone you’ve nominated) takes physical possession of the goods.

How to cancel. Tell us clearly that you want to cancel before the 14 days are up. The simplest way is to email help@thefunctionalmushroom.co with your order number. You can also use our model cancellation form (below) — but you don’t have to. Any clear statement to us before the deadline is enough.

Returning the goods. Once you’ve told us you’re cancelling, send the goods back to us within 14 days. Cost of return postage is yours unless we’ve agreed otherwise in writing. The returns address is: The Functional Mushroom Company Limited, 8–10 Queen Street, Seaton, Devon EX12 2NY, United Kingdom.

Refunds. We’ll refund the price you paid for the goods plus the standard outbound delivery charge (if any) within 14 days of either receiving the goods back or, if earlier, you giving us evidence you’ve sent them. If you chose a faster delivery option than our cheapest standard option, we only have to refund the cheapest standard delivery cost.

Diminished value. You can handle the goods to check what they are and how they work, as you would in a shop. If you handle them more than that — for example by opening sealed pouches, breaking the tamper seal, or using the product — we may reduce your refund to reflect any reduction in value. For sealed health supplements, opening the pouch breaks the hygiene seal and the goods can no longer be resold, so we will normally only refund the unopened items in this scenario.

Model cancellation form

You can use this form if you want to. You don’t have to — an email is fine.

To: The Functional Mushroom Company Limited, 8–10 Queen Street, Seaton, Devon EX12 2NY, United Kingdom. Email: help@thefunctionalmushroom.co.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date.

[*] Delete as appropriate.

Damaged or missing items

If anything arrives damaged, broken, or missing from your order, email help@thefunctionalmushroom.co with your order number and a photo. We’ll send a replacement or refund the affected item without needing a return.

International orders

The guarantee applies to orders delivered outside the United Kingdom on the same terms. Goods do not need to be returned.

Refund timing

Refunds are issued to your original payment method. UK refunds typically appear within 3–5 working days. International refunds may take 5–10 working days depending on your bank.

Subscription orders

You can pause, reschedule, or cancel any active subscription at any time from your customer portal. See our Cancellations policy for full details on subscription orders.

Statutory rights

Nothing in this refund policy affects your statutory rights as a consumer.

Contact

Questions about returns or refunds: help@thefunctionalmushroom.co.