Help
Frequently asked questions
Find answers below. If you can’t find what you’re looking for, contact us. We reply by email within 48 hours.
When will my order arrive?
Your dispatch email includes a tracking link. Open tracking to see the latest carrier update and any available delivery estimate. Track an order.
How much is delivery?
UK subscription deliveries are free. Delivery options and any charge for your order are shown at checkout before you pay.
Can I change my delivery address?
Sign in to save a new address for your account and all active or paused subscriptions. It applies to future subscription orders; orders already placed keep their existing address. Change address.
My order hasn't arrived. What should I do?
Check its tracking first. If it says delivered but you can't find it, or it seems stuck, tell us and we'll sort it out. Report a problem.
Do you deliver outside the UK?
Yes, to selected international destinations. Enter your delivery address at checkout to see the available options and delivery charge. Import duties or taxes may apply outside the EU.
How does the subscription work?
You receive regular deliveries at the subscription price and schedule shown when you order. Your first capsule subscription delivery includes a reusable glass jar; later deliveries arrive as refill pouches. See your next date and manage deliveries in your account.
How do I skip, move or swap a delivery?
Sign in and open Your subscription here. Choose the subscription you want to change, then skip the next delivery, move its date or choose an available swap. Orders already placed are separate. Your subscription.
When am I charged?
Your subscription account shows the next scheduled order date. Check or move that date before the order is processed. Your subscription.
How do I pause or cancel?
Open Manage subscription in your account to pause or cancel future deliveries. If an order has already been placed, message us separately about that order. Manage subscription.
If I swap mushrooms, do I get a new jar?
No. A swap goes straight to refills, so keep using the jar you have. Adding a second mushroom is different: it arrives as its own starter kit.
Which mushroom is right for me?
Start with what you'd like to change. Shop by goal matches each goal to a mushroom, or send us a message and we'll help you choose. Message us.
Can I take more than one?
Animate and Flourish are designed to be taken together: Animate in the morning and Flourish in the evening. Follow the serving instructions for each product, and message us if you need help choosing a combination.
Can I take them with medication?
If you take medication, or you're pregnant or breastfeeding, check with your GP or pharmacist before you start.
Where can I see what's in each one?
Every product page lists the extract, its strength and the full ingredients.
How do I sign in?
Use the email you ordered with. We'll send you a 6-digit code, so there's no password to remember. Sign in.
I didn't get my sign-in code
Check your spam or promotions folder, and make sure it's the email you ordered with. Follow the options on the sign-in page to request another code.
Do you accept returns?
Our 60-day money-back guarantee covers your first order only, from its delivery date, with no return needed. Other orders have the return rights set out in our refund policy. If an item is damaged or something is wrong, send us your order number and we’ll help. Report a problem.
Can I get a VAT receipt?
Send us a message with your order number and the details you need on the receipt. Message us.
Can I use a discount code on my subscription?
It depends on the code’s terms. Enter it at checkout to check eligibility. For an existing subscription, message us with the code and we’ll check whether it can be used. Message us.